/* ── Ticket Cards ── */
.ticket-card {
  background: var(--dark-2); border: 1px solid var(--dark-4);
  border-radius: var(--radius); padding: 20px 24px; margin-bottom: 12px;
  cursor: pointer; transition: border-color 0.2s, transform 0.2s;
}
.ticket-card:hover { border-color: rgba(0, 212, 255, 0.2); transform: translateX(4px); }

.ticket-card-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.ticket-card-header h3 { font-size: 1rem; color: var(--white); }
.ticket-card-meta { font-size: 0.82rem; color: var(--text-dimmer); }
.ticket-card-badges { display: flex; gap: 6px; flex-wrap: wrap; }

/* Priority badges */
.badge-low { background: rgba(100, 116, 139, 0.15); color: var(--text-dim); }
.badge-normal { background: rgba(59, 130, 246, 0.1); color: var(--blue); }
.badge-high { background: rgba(245, 158, 11, 0.1); color: var(--orange); }
.badge-urgent { background: rgba(239, 68, 68, 0.15); color: var(--red); }

/* Status badges */
.badge-open { background: rgba(0, 212, 255, 0.1); color: var(--cyan); }
.badge-in-progress { background: rgba(59, 130, 246, 0.1); color: var(--blue); }
.badge-waiting { background: rgba(245, 158, 11, 0.1); color: var(--orange); }
.badge-resolved { background: rgba(16, 185, 129, 0.1); color: var(--green); }
.badge-closed { background: rgba(100, 116, 139, 0.1); color: var(--text-dimmer); }

/* ── Ticket Detail ── */
.ticket-detail-header {
  background: var(--dark-2); border: 1px solid var(--dark-4);
  border-radius: var(--radius); padding: 28px; margin-bottom: 20px;
}
.ticket-detail-header h2 { font-size: 1.3rem; color: var(--white); margin-bottom: 8px; }
.ticket-detail-meta { font-size: 0.85rem; color: var(--text-dimmer); margin-bottom: 12px; }
.ticket-detail-desc {
  color: var(--text-dim); font-size: 0.95rem; line-height: 1.8;
  padding-top: 16px; border-top: 1px solid var(--dark-4);
  white-space: pre-wrap;
}

.ticket-replies { margin-bottom: 20px; }

.reply-card {
  padding: 20px; margin-bottom: 12px;
  border-radius: var(--radius); border: 1px solid var(--dark-4);
}
.reply-client { background: var(--dark-2); }
.reply-employee { background: rgba(0, 212, 255, 0.03); border-color: rgba(0, 212, 255, 0.1); }
.reply-internal { background: rgba(245, 158, 11, 0.03); border-color: rgba(245, 158, 11, 0.1); }

.reply-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.reply-author { font-weight: 600; font-size: 0.9rem; color: var(--white); }
.reply-time { font-size: 0.78rem; color: var(--text-dimmer); }
.reply-tag { font-size: 0.7rem; padding: 2px 8px; border-radius: 4px; font-weight: 600; margin-left: 8px; }
.reply-tag-staff { background: rgba(0, 212, 255, 0.1); color: var(--cyan); }
.reply-tag-internal { background: rgba(245, 158, 11, 0.1); color: var(--orange); }
.reply-body { color: var(--text-dim); font-size: 0.92rem; line-height: 1.7; white-space: pre-wrap; }

.reply-form {
  background: var(--dark-2); border: 1px solid var(--dark-4);
  border-radius: var(--radius); padding: 20px;
}
.reply-form h3 { font-size: 1rem; color: var(--white); margin-bottom: 12px; }
.reply-form textarea { margin-bottom: 12px; }
.reply-form-actions { display: flex; gap: 12px; align-items: center; }

/* ── KB Styles ── */
.kb-search-hero {
  max-width: 500px; margin: 24px auto 0;
}
.kb-search-hero input {
  padding: 16px 20px; font-size: 1rem;
  border-radius: 50px; text-align: center;
}

.kb-search { margin-bottom: 24px; }

.kb-cat-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
  gap: 16px; margin-bottom: 40px;
}

.kb-cat-card {
  background: var(--dark-2); border: 1px solid var(--dark-4);
  border-radius: var(--radius); padding: 24px;
  cursor: pointer; transition: border-color 0.2s, transform 0.2s;
  text-align: center;
}
.kb-cat-card:hover { border-color: rgba(0, 212, 255, 0.2); transform: translateY(-3px); }
.kb-cat-card h3 { font-size: 1.05rem; color: var(--white); margin-bottom: 4px; }
.kb-cat-card p { font-size: 0.85rem; color: var(--text-dimmer); }
.kb-cat-icon {
  width: 48px; height: 48px; margin: 0 auto 12px;
  display: flex; align-items: center; justify-content: center;
  background: rgba(0, 212, 255, 0.08); border-radius: 12px;
  font-size: 1.4rem;
}

.kb-articles-list { margin-bottom: 40px; }

.kb-article-card {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 20px; margin-bottom: 8px;
  background: var(--dark-2); border: 1px solid var(--dark-4);
  border-radius: var(--radius-sm); cursor: pointer;
  transition: border-color 0.2s;
}
.kb-article-card:hover { border-color: rgba(0, 212, 255, 0.2); }
.kb-article-card h4 { font-size: 0.95rem; color: var(--white); margin-bottom: 2px; }
.kb-article-card-meta { font-size: 0.78rem; color: var(--text-dimmer); }
.kb-article-card-arrow { color: var(--text-dimmer); font-size: 1.2rem; }

.kb-article-view { max-width: 800px; }
.kb-article-title { font-size: 1.8rem; color: var(--white); margin-bottom: 8px; }
.kb-article-info { font-size: 0.82rem; color: var(--text-dimmer); margin-bottom: 32px; padding-bottom: 16px; border-bottom: 1px solid var(--dark-4); }
.kb-article-body {
  color: var(--text-dim); font-size: 1rem; line-height: 1.9;
}
.kb-article-body h2 { color: var(--white); font-size: 1.3rem; margin: 32px 0 12px; }
.kb-article-body h3 { color: var(--white); font-size: 1.1rem; margin: 24px 0 8px; }
.kb-article-body p { margin-bottom: 16px; }
.kb-article-body ul, .kb-article-body ol { margin: 0 0 16px 24px; }
.kb-article-body li { margin-bottom: 6px; }
.kb-article-body code { background: var(--dark-3); padding: 2px 8px; border-radius: 4px; font-size: 0.9rem; }
.kb-article-body strong { color: var(--white); }

.kb-active-cat {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 8px 16px; background: rgba(0, 212, 255, 0.08);
  border: 1px solid rgba(0, 212, 255, 0.15); border-radius: 50px;
  margin-bottom: 20px; font-size: 0.85rem; color: var(--cyan);
}
.kb-active-cat button {
  background: none; border: none; color: var(--cyan); cursor: pointer;
  font-size: 1.1rem; line-height: 1;
}

/* ── Admin ticket additions ── */
.ticket-admin-bar {
  display: flex; gap: 12px; align-items: center; flex-wrap: wrap;
  margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--dark-4);
}

/* ── Light Theme Overrides ── */
[data-theme="light"] .ticket-card { background: #ffffff; border-color: #e2e8f0; }
[data-theme="light"] .ticket-card:hover { border-color: rgba(8, 145, 178, 0.3); }
[data-theme="light"] .ticket-card-header h3 { color: #0f172a; }
[data-theme="light"] .ticket-detail-header { background: #ffffff; border-color: #e2e8f0; }
[data-theme="light"] .ticket-detail-header h2 { color: #0f172a; }
[data-theme="light"] .reply-card { border-color: #e2e8f0; }
[data-theme="light"] .reply-client { background: #ffffff; }
[data-theme="light"] .reply-employee { background: rgba(8, 145, 178, 0.04); border-color: rgba(8, 145, 178, 0.15); }
[data-theme="light"] .reply-internal { background: rgba(245, 158, 11, 0.04); border-color: rgba(245, 158, 11, 0.15); }
[data-theme="light"] .reply-author { color: #0f172a; }
[data-theme="light"] .reply-form { background: #ffffff; border-color: #e2e8f0; }
[data-theme="light"] .kb-cat-card { background: #ffffff; border-color: #e2e8f0; }
[data-theme="light"] .kb-cat-card:hover { border-color: rgba(8, 145, 178, 0.3); }
[data-theme="light"] .kb-cat-card h3 { color: #0f172a; }
[data-theme="light"] .kb-article-card { background: #ffffff; border-color: #e2e8f0; }
[data-theme="light"] .kb-article-card:hover { border-color: rgba(8, 145, 178, 0.3); }
[data-theme="light"] .kb-article-card h4 { color: #0f172a; }
[data-theme="light"] .kb-article-title { color: #0f172a; }
[data-theme="light"] .kb-article-body h2,
[data-theme="light"] .kb-article-body h3 { color: #0f172a; }
[data-theme="light"] .kb-article-body strong { color: #0f172a; }
[data-theme="light"] .kb-article-body code { background: #f1f5f9; }