INFRASTRUCTURE

Your Data, Your Way

Run PriorityOne on your own hardware or let us host it in the cloud. Either way, you keep full control of your data.

On-Premise

Your servers. Your building. Your control.

The database and application server run on hardware inside your agency's facility. Your data never leaves your network unless you want it to. Ideal for agencies with existing IT infrastructure or strict data sovereignty requirements.

Complete Data Sovereignty Your SQL Server database lives on your hardware, behind your firewall. No third-party access, ever.

Zero Latency Direct LAN connections to your database mean sub-millisecond query times. No internet dependency for dispatch operations.

Full Stack Control Manage your own backups, maintenance windows, and SQL Server configuration. Your IT team has root access to everything.

Requirements

OS Windows Server 2019+

Database SQL Server 2019+ (Standard or Enterprise)

CPU 4+ cores recommended

RAM 16 GB minimum, 32 GB recommended

Storage 100 GB SSD (scales with call volume)

Network Gigabit LAN; static IP for MDT access

Get Started with On-Premise

FULLY MANAGED

Cloud — Powered by AWS

We host it. We manage it. You dispatch.

PriorityOne runs on Amazon Web Services infrastructure with geo-redundant availability. We handle the servers, backups, updates, and uptime monitoring — your team focuses on operations, not IT.

AWS Infrastructure Hosted on Amazon RDS for SQL Server with automated backups, Multi-AZ failover, and 99.99% SLA.

Auto-Scaling Resources scale with your demand. Handle surge events without pre-provisioning hardware you don't normally need.

Access From Anywhere Dispatch consoles, MDTs, and admin tools connect securely over the internet via TLS. No VPN required.

Managed Security Encryption at rest and in transit, automated patching, intrusion detection, and regular security audits included.

What's Included

Hosting Amazon RDS (SQL Server)

Backups Automated daily + point-in-time recovery

Failover Multi-AZ with automatic failover

Monitoring 24/7 uptime & performance monitoring

Updates Automatic patching & version updates

Support Priority support with dedicated onboarding

Get Started with Cloud

Side-by-Side Comparison

	On-Premise	Cloud (AWS)
Data Location	Your facility	AWS data center (US region)
Server Management	Your IT team	Managed by PriorityOne
Backups	Self-managed	Automated daily + PITR
Uptime SLA	Depends on your infra	99.99% AWS SLA
Failover	Optional (your config)	Multi-AZ automatic
Internet Required	Only for MDT / remote	Yes (all connections)
Software Updates	Agency-scheduled	Automatic
Scaling	Hardware upgrades	Auto-scaling
MDT Connectivity	LAN or TLS tunnel	TLS over internet
Best For	Agencies with IT staff & existing servers	Agencies wanting zero infra management

Hybrid Deployments

Some agencies run a local server for dispatch operations and replicate to AWS for offsite backup and disaster recovery. We support hybrid configurations — talk to us about designing the right architecture for your agency.

SECURITY

Secure in Every Configuration

Regardless of where you deploy, PriorityOne is built with the same security standards.

TLS Encryption

256-bit TLS on every connection — dispatch consoles, MDTs, admin tools, and database tunnels.

Role-Based Access

Granular permissions per user, per agency. Dispatchers, officers, and admins each see only what they need.

Full Audit Trail

Every login, every query, every action logged with timestamps, user IDs, and source IPs. Nothing goes unrecorded.

CJIS-Ready

Designed to meet Criminal Justice Information Services security policy requirements for law enforcement data handling.

Not sure which option is right?

We'll help you evaluate your infrastructure and recommend the best deployment for your agency's needs and budget.

Talk to Us