Everything Your Agency Needs
A deep dive into every capability PriorityOne brings to your operations.
Dispatch & Call Management
The command center for every incident.
Our dispatch console provides a unified view of all active and pending incidents. Create calls with validated addresses, assign units, track progress in real-time, and close incidents with full audit trails.
One-click with address auto-complete and geo-verification
Automatic call stacking based on severity and type
Flags potential duplicate calls at the same address
Every action timestamped and logged for compliance
All workstations see updates instantly
Customizable classification and coding system
Mobile Data Terminal
Stay connected from the field.
PriorityOne's MDT connects field units directly to the dispatch system via secure TLS tunnels. Officers see real-time call details, update their status, access address history, and receive assignments without VPN overhead.
256-bit encrypted connections to SQL Server
Call details sync the moment dispatch acts
Units update their own status from the field
Full address history and prior call data at scene
Recovers seamlessly from signal loss
Works across jurisdictions without reconfiguration
Automatic Vehicle Location
Real-time fleet visibility.
Track every unit in real-time on the dispatch map. AVL feeds into dispatch recommendations so the closest unit is always suggested first. Review historical tracks and verify unit movements with full playback.
Real-time positions on the dispatch map
Closest available unit recommended automatically
Review tracks with timeline controls
Supports multiple GPS hardware providers
GIS & Geolocation
Spatial intelligence for every call.
Every address is validated against your jurisdiction's spatial database using WGS84 coordinates. Build response areas visually, import data from CSV, and keep your GIS in sync across all connected systems.
Geo-coded against your jurisdiction database
Visual builder and editor for coverage zones
CSV address import with column mapping
Multi-state and international coordinate support
Hospital & Transport
EMS workflow from scene to facility.
Track hospital divert statuses in real-time. Log every patient transport with destination, timestamps, and confirmation. Supports hospitals, jails, behavioral health facilities, and custom destinations.
Real-time hospital bypass and divert status
Full transport records with confirmations
Hospitals, jails, and custom destination types
Every transport action logged and timestamped
Security & Permissions
Enterprise security, zero compromise.
Every connection is TLS-encrypted. Role-based access control lets you define exactly who can see and do what. All actions are logged with full audit trails for compliance and review.
All connections encrypted end-to-end
Granular role-based permission management
Every user action tracked and searchable
Permissions scoped per agency in multi-agency setups
Alerts & Notifications
The right people, notified instantly.
Configure notification rules that trigger based on incident type, agency, priority, or area. Each agency gets its own sound profiles, paging destinations, and alert behaviors.
Custom triggers by type, area, and priority
IP-based tones and automated paging
Agency-specific alert sound configurations
External paging system connectivity