Computer-Aided Dispatch, reimagined

Dispatch at the speed of the emergency.

PriorityOne unifies call intake, unit tracking, mapping, and station alerts in one modern platform — designed with dispatchers, for dispatchers.

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Built for
Law Enforcement
Fire & Rescue
EMS
Multi-agency sites
priorityonecad.com/dispatch
Live
Monday · 14:23
Good afternoon, Sarah
All systems operational
Active calls
14
+2 in last hour
Avg. response
4m 12s
↓ 38s vs. yesterday
Units on scene
7/9
2 available

Active incidents

Updated just now
P1
Motor Vehicle Accident, Injuries
1420 Main St · 2 units assigned
On scene
P2
Residential Alarm
892 Oak Ave · 1 unit en route
En route
P3
Noise Complaint
340 Elm Blvd · Pending
Pending
99.9%
Uptime SLA
Geo-redundant, monitored 24/7.
<200ms
Dispatch latency
Call intake to unit notification.
256-bit
TLS encryption
End-to-end for every connection.
∞
Multi-agency
Fire, EMS, and PD on one stack.
What's inside

Everything you need to run a shift.

One platform for call intake, dispatching, unit tracking, mapping, and alerts — designed around the actual workflow of a busy console.

Call intake

Structured ProQA-style templates, automatic geocoding, and duplicate-call detection — built around the call-taker's ear, not a form.

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Dispatch console

Drag units onto calls, status changes with one keystroke, and colour-coded priorities that don't hide behind modals.

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Real-time map

AVL tracking, response-area overlays, nearest-unit routing, and snap-to-road positioning that won't jitter on screen.

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Mobile Data Terminal

In-vehicle status, messaging, call details, and turn-by-turn — works offline-first on laptops and tablets.

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Station alerting

Voice, tone, and page ring-downs with configurable run cards. Falls back cleanly when one path fails.

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Analytics

Response times, unit utilisation, and call-volume trends — exportable or streamed to your existing BI stack.

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For dispatchers

Every second shaved off the workflow.

Keyboard-first, context-aware forms that pre-fill what they can. No more clicking through three screens to acknowledge a call.

  • ✓ One-keystroke unit status
  • ✓ Smart defaults from previous calls at the same address
  • ✓ Inline command palette (⌘K) for every action
Call 24-01892 P1 · MVA
1420 Main St · Received 14:21
Dispatched
Unit 24
Medic 7
En route
Unit 24
On scene
Medic 7
For the field

MDT that doesn't fight you.

Laptops in the car, tablets on the engine — same clean interface, same offline-first sync, same messaging between rigs and the console.

  • ✓ Works on spotty LTE without losing state
  • ✓ Turn-by-turn routing with CAD-aware detours
  • ✓ Signed AVL pings, never spoofed
UNIT 24 ● Enroute
MVA — 1420 Main St
ETA 4 min · 1.2 mi
On scene Clear
For admins

Everything observable, nothing magic.

Every call, every status change, every login is auditable. Configuration lives in one place — not fifteen XML files.

  • ✓ Full audit log with diffable history
  • ✓ Response-area and sector editing in-browser
  • ✓ SAML / SSO, role-based access
Sector 3 boundary updated
s.martinez · 13:48
Run card #12 added Engine 7
j.chen · 11:02
Tier upgrade to Standard
admin · 09:14
Built for your agency

One platform for every service.

Law enforcement, fire, EMS — shared codes and workflows where they overlap, purpose-built tools where they don't.

Law Enforcement

Patrol dispatch, unit history, traffic stops, and BOLO broadcasts — everything stays searchable.

  • Traffic-stop logging with timers
  • NCIC / state-system integration
  • Shift and beat assignments

Fire & Rescue

Run cards, tiered response, station alerting, and pre-planning on every apparatus.

  • Box alarms with auto-escalation
  • Hydrant + pre-plan layers on the map
  • Station tones and voice alerts

EMS

Medical determinant codes, unit rotation, hospital routing, and ePCR hand-off without rekeying.

  • EMD / MPDS-compatible triage
  • Closest-available / level-of-care routing
  • Handoff to ePCR systems
What agencies are saying

Built with the people who use it.

"It feels like software someone who's actually dispatched before would build. Everything we used to need three clicks for is a keystroke."
Jordan R.Lead Dispatcher, PD Communications
"Our box alarms used to take ten minutes to reconfigure. Now it's a drag and a save. The map caught three address mismatches the first week."
Michael T.Deputy Chief, Fire & Rescue
"The ePCR handoff alone pays for it. Our medics don't rekey patient info anymore and our reports are cleaner than they've ever been."
Alex P.EMS Operations Manager

Ready to see it running your shift?

30-minute demo. We'll show you the full console, answer integration questions, and share a deployment plan for your agency.

Book a demo Client portal →